Opening For The Position Of Executive/Asst Mgr- Customer Experience (Ref Code - 589)

Greetings from R2R Consults!!! We have an opening for the position of "Executive/Asst Mgr- Customer Experience" with one of a reputed Clint. Our Client is one of the leading jewellery brands in India. Position : - Executive/Asst Mgr- Customer Experience Job Location: - Pune Job Description:- SCOPE OF THE ROLE: Responsible for Enhancing Customer Experience at the Stores in Up Country Maharashtra and Madhya Pradesh KRAS Provide an exceptional customer experience to all customers coming to Stores Maximize the customer delight opportunities leading to increase in repeat purchases Driving customer experience & rolling out customer delight plans as per the calendar Manage stores / customer queries – Anuttara Operations Lean & Kaizen implementation Responsible for managing the Data with Quality Driving Cellular / Customer engagement activities KEY DELIVERABLES Responsible for 'Creating Fans' of the brand by delighting customers & training retail staff Reduce the dormancy rate and regain them as Our fans Improve CSAT scores Training retail staff on lean Conducting regular audits for best btq's, kaizen and other lean initiatives Ensuring weekly reports on Kaizen for Our Lean Journal THE RIGHT PERSON Graduate / Postgraduate with 2-4 years experience in sales & marketing Exposure in the field of CRM / loyalty is a must & experience in the field of retail / sales / marketing would be an added advantage Good analytical skills with business acumen Good interpersonal skill with consumer understanding Willing to travel and create customer connect. Note: - Mumbai Candidates have to relocate to Pune. Interested candidates are requested to revert on same with their updated CV in word format. For any further details contact Mr. Zafar at +91 9892610154