Good Oppty for Technical Support - Network Engineers at NetScout, Pune

Greetings from TecHunt Consultants!!! We have following opening for our Client NetScout, Pune :- To avoid any further confusion you are requested to read the requirements in details and then reply: About NetScout Systems NetScout Systems is the market leader in Unified Service Delivery Management enabling comprehensive end-to-end network and application assurance. For over 25 years, NetScout has delivered breakthrough packet-flow technology that provides trusted and comprehensive real-time network and application performance intelligence for the network, applications and users. NetScout solutions enable IT staff to predict, preempt, and resolve network and service delivery problems while facilitating the optimization and capacity planning of the network infrastructure. NetScout nGenius® and Sniffer® solutions are deployed at more than 20,000 of the world's largest enterprises, government agencies, and service providers, on over 740,000 network segments to assure the network, applications, and service delivery to their users and customers. For more information about NetScout, please visit corporate website www.netscout.com Job Location: Shivaji Nagar, Pune. Experience: 02+ years Levels: Customer Support Engineer (TAC Engineer I / II (Technical Assistance Center -Engineer)) Job Profile: • NetScout Systems has a wide range of Network Management products (software and hardware) based on Windows, Linux and Solaris platforms. • A TAC Engineer would be mainly responsible for troubleshooting the Netscout Network Management Application/product issues. He should possess basic understanding of all Networking topologies and Network Management Systems. • He would be responsible for providing technical assistance (voice/email) to worldwide enterprise customers using NetScout products. This includes troubleshooting and implementation of a wide range of Software and Hardware products. • Assist customers to troubleshoot any Operating System issues, RAID issues or Application issues using remote access tools like Webex. • Assist customers to customize/deploy the product according to their Network designs or topologies. • Understand the Application performance issues/bugs and work with next level teams to get them fixed as soon as possible. Eligibility: a) Engineering graduates in Computer, electronics and Communications stream with relevant experience or Diploma holders from recognized institutes in Computer, Electronics and Communications stream or Masters in IT or MCA or Equivalent with 2-3 years of relevant experience. b) Sound Networking Knowledge - theory and practice c) Should be familiar with high-end network infrastructure. d) Candidate should have at least 1-2 years of Linux, Windows server administration experience e) Candidates with Cisco, Microsoft, Sun certification and exposure to Network Management tools and RDBMS will be desirable f) Candidates having at least 1-2 years of direct client interaction (U.S/Europe) experience would be preferred. g) Valid Passport and willing to relocate to Pune. Skills Required: a) Understanding of Network Administration, management, monitoring and should have worked on variety of networking products. Exposure to Administering Solaris, Linux and Sybase/oracle database will be added advantage. b) Excellent written and oral Communication Skills including good listening ability, customer management and telephone handling skill. c) Willing to work in Evening Shift. Job Responsibilities: a) To provide Email, Telephone and Web based support to our worldwide customers on our products. May need to travel to provide onsite support to our customers. Desired Personality Attributes: a) Dynamic, energetic and self-motivated, team player b) Techno savvy, spontaneous with ability to think and provide solutions c) Should display serious attitude towards work/career Please send us your updated profile along with details. On receiving your updated profile and details we will call u and discuss the requirements in detail. We ensure you that all contact is kept in strict confidence and your profile will not be forwarded to any of our client without your concern. Have you visited our client's website www.netscout.com ______________ (yes/no) Your Total Experience: ___ Yrs, Network Administration ____ yrs, System Administration ___ yrs, Router _____Yrs, Switches ______yrs, Firewall ______yrs, RDBMS ____yrs, Oracle ____ yrs, Sybase ___ yrs. Any Certification _______________(pls specify) Current Designation: _________________Current Role: _________________________ Ready for Fixed Evening Shift (7.00 PM to 3.00 AM)________________ (Yes/NO) Ready for voice support: 1. Updated Resume: 2. Availability / Notice period 3. Current Location: ___________________ Ready to relocate to Pune______ (yes/No) 4. Contact Details: Mail / Telephone / Cell Numbers 5. Salary - Current and Expected 6. Reason for Change. Please feel free to contact me in case you need any clarification. Best Regards, Neelam Yadav Executive - Recruitment TecHunt Consultants, Mumbai www.techuntconsultants.com 022 - 65299580