Team Lead Operations: E-mail Correspondence Process@ Tech Mahindra BSG

Job Synopsis
	Team Lead Operations: E-mail Correspondence Process@ Tech Mahindra BSG Company:   Tech Mahindra Ltd. Experience:   3 to 5 yrs Location:   Pune
	Job Description
	Team Lead Operations: E-Mail Correspondence Process for Tech Mahindra (BSG Division) Eligibility & Role: Any Graduate Excellent written and verbal communication in Hindi and English 3  to 5 years of experience in Domestic BPO, preferably in telecom back office domain Should have prior experience / knowledge of service request / close looping / e-mail correspondence process Should be currently designated as SME / Team Leader for at least 1 year in the current organization with Team Handling experience Role is to handle a team along ensuring adherence & maintaining process SLAs & KPIs for Domestic Telecom Back Office Vertical Work Location is Tech Mahindra, Giga Space, Viman Nagar, Pune WALK IN VENUE: Tech Mahindra: Delta 1 Building, 2nd Floor, Giga Space, Viman Nagar, Pune. Contact Person: Sunil Raina / Yukti Parwaney WALK IN DETAILS: - Date: Feb 26th to Mar 3rd, 2015 (Excluding Sunday) Time: 11:00 am to 5:00 pm Role:   Associate/Senior Associate -(NonTechnical) Role Category:   Back Office/Web/Transaction Processing Industry Type:   BPO / Call Centre / ITES Functional Area:   ITES, BPO, KPO, LPO, Customer Service, Operations Keywords:   operation, team leader, tl, telecom, backoffice, back office, MS Office, commerce, backend, bpo, ites, call centre, call center, Domestic, e - mail correspondence, team handling, service request, client management
	Desired Candidate Profile
	Education:   (UG - Any Graduate - Any Specialization) AND (PG - Any Post Graduate - Any Specialization, Post Graduation Not Required) AND (Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)
	Company Profile
	Tech Mahindra Ltd.
	https://www.techmahindra.com
	Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services). Tech Mahindra"s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. Tech Mahindra"s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting). With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America. Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators. Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.
	Regards, RMG-TAG Tech Mahindra Ltd. https://www.techmahindra.com