Opening for the position of Assistant Manager- Operations with International BPO

Dear Candidate, Urgent Openings for Assistant Manager Profile with one of our esteemed & well-known Client. Please carefully go through the Job Description, if your profile suiting to the requirement please forward your profile on the below mentioned id. Designation : Assistant Manager Job Description :  Responsible for maintaining and achieving process SLA targets.  Responsible for achieving service, productivity and Quality Benchmarks.  Manage Standard Operating procedure as per internal and client related requirements.  Manage costs to ensure business profitability to the contribution margin level. Participate in the budget planning process.  Creating systems to optimize workflows & improve productivity.  Responsible for overall operational ICP.  Client Management and ensuring above 80% scores by delivering on their expectations.  Drive transformation, performance, quality related projects.  Conducting performance evaluations, making employment decisions, setting up performance goals and targets for assigned team.  Identify relevant training needs of agents and Team Leaders & ensure effective implementation.  Prepare work/manpower schedules and Contingency Plans.  People Management.  Work closely with the transition team to achieve seamless migration of the processes.  Ensuring satisfaction of Internal & External customers with achieving SLA's consistently.  Providing feedback on the basis of their internal and external monitoring reports.  Attrition Management and Staff planning.  Keeping a close check on "Drop-Out's & Absentee's Report" to ensure the smooth functioning of the organization.  To discuss Weekly / Monthly "Client Reject Report" to ensure reduction in client rejects.  Managing and Guiding Quality executives and MIS executives assigned for the team, coordinating with Technical Team on infrastructure availability and up time. Candidate having experience in any International BPO need only apply. Please Revert back with following details: Updated Resume Current CTC: Expected CTC: Notice Period: Regards, Nishi Chavan | HR Executive | +91 887 924 0025 Mail@: nishi@geneticcallnet.com Shop no.2,Ram Krishna Nagar Soc, Opposite Satguru Gardens, Thane(East)400603.